Wyze outage leaves customers without camera coverage overnight

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Wyze cameras have been unreliable for many users for more than nine hours today, with cameras disappearing from the Wyze app or simply reporting errors when owners try to view them.

Users started reporting issues on Down Detector just before 4 am Eastern time, and the company issued a service advisory at 9:30 am. As of 1 pm, the company stated that its “metrics show that devices are starting to recover,” and later that there was “continued improvement,” but it was still investigating history viewing issues. At 1:15 pm, an Ars writer was able to view his Wyze v3 camera feed and update its firmware.

Wyze attributed the issue to an “AWS partner” in an earlier update. Amazon Web Services’ dashboard showed no issues or outages as of 1:30 pm Eastern. Ars reached out to Wyze for comment and will update this post with new information.