Apple’s huge global scale affects its repair polices
Earlier this week, Apple published a whitepaper titled “Longevity by Design” meant to explain “the company’s principles for designing for longevity — a careful balance between product durability and repairability.” It also contains some significant changes to Apple’s parts pairing technology and repair policies.
Kevin Purdy for Ars Technica:
• The self-service diagnostics tool that arrived in the US last year is now available in 32 European countries.
• True Tone, the color-balancing screen feature, can soon be activated on third-party screens, “to the best performance that can be provided.”
• Battery statistics, like maximum capacity and cycle count, will be available “later in 2024” for third-party batteries, with a notice that “Apple cannot verify the information presented.”
• Used Apple parts, transferred from one to another, will be “as easy to use as new Apple parts” in select products “later this year.”
• Parts for “most repairs” from Apple’s Self Service Repair program will no longer require a device serial number to order.
worked for iFixit for more than three years… Apple’s scale is indeed immense, and every change it makes to its consumer gear has a global impact. I’m certain that creating a separate charging daughter board for the iPhone would require all manner of retooling, parts procurement, waste, and energy use, even if I can’t verify the repair incidence.
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