AT&T failed to test disastrous update that kicked all devices off network

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A government investigation has revealed more detail on the impact and causes of a recent AT&T outage that happened immediately after a botched network update. The nationwide outage on February 22, 2024, blocked over 92 million phone calls, including over 25,000 attempts to reach 911.

As described in more detail later in this article, the FCC criticized AT&T for not following best practices, which dictate “that network changes must be thoroughly tested, reviewed, and approved” before implementation. It took over 12 hours for AT&T to fully restore service.

“All voice and 5G data services for AT&T wireless customers were unavailable, affecting more than 125 million devices, blocking more than 92 million voice calls, and preventing more than 25,000 calls to 911 call centers,” the Federal Communications Commission said yesterday. The outage affected all 50 states as well as Washington, DC, Puerto Rico, and the US Virgin Islands.