Is the Apple Store down? Here’s why

When the Apple Store goes offline it’s usually an indication that Apple is about to launch a new product. On September 13, the morning that the iPhone 16 was available for pre-order, Apple pulled its store offline in the early hours, ahead of pre-orders starting later that day.

Why is the Apple Store down?

Are you having trouble browsing the Apple Store online? There are a few reasons why the Apple Store might be offline. It could be because Apple is preparing to launch new products at an event, or it could be because Apple is about to start taking pre-orders for a new product.

If you are reading this story and it’s the day of an Apple Event then yes, the store is down. Apple has taken it offline while it prepares for new product launches. The store always tends to go offline just before an event–to find out if an event is expected today read: When is Apple’s next event?

Even if there isn’t an event planned, there’s also the possibility that the Apple Store could be closed while Apple updates it with new products that will launch later–or perhaps new products are up for pre-order, as was the case on Friday, September 13, 2024 when the iPhone 16 became available. Wondering whether there are new products expected? Take a look at our New Apple Products round-up. Sometimes Apple just issues a press release relating to new products that it won’t be announcing at an event.

However, don’t jump to the conclusion that if the store is down it means new Apple products are coming, that isn’t always the case. The store might be down due to connectivity issues and for scheduled maintenance. For example, on April 24, 2023, we saw the store go down twice only to go back online without an update. Check the state of Apple’s servers here.

Why the Apple Store is down today?

The Apple Store is offline because it is September 13, the day that the iPhone 16 is available for pre-order.

If it’s an event day though, the store is likely to go offline in the run up to an event. This happened on September 9, 2024.

Events usually start at 10am PT, or, if you aren’t based there:

U.S.: 10 a.m. (PDT), 11 a.m. (MDT), 12 p.m. (CDT), 1 p.m. (EDT)

U.K.: 6 p.m. (BST)

Europe: 7 p.m. (CEST) 8 p.m. (EEST)

Canada: 10 a.m. (PDT), 11 a.m. (MDT), 12 p.m. (CDT), 1 p.m. (EDT), 2 p.m. (ADT)

India: 10.30 p.m. (IST)

Hong Kong, Singapore and China: The following day at 1 a.m.

Australia: The following day at 1 a.m. (AWST), 2.30 a.m. (ACST), 3 a.m. (AEST)

New Zealand: The following day at 5 a.m. (NZST)

As well last the new iPhone 16 range Apple launched new Apple Watches and new AirPods at the September 9 event.

What time does the Apple Store usually go down?

You may be wondering what time the Apple Store goes down and when Apple makes the announcement.

Events tend to start at 10 a.m. at Apple’s HQ in California, which is 1 p.m. ET and 6 p.m. U.K. time. The Apple Store tends to go down at around 5 a.m. ET, 4 a.m. PT, 12 p.m. UK time on those days. If there is no event and the Apple Store is down it could be because Apple is about to issue new product news in a press release. The news usually arrives at around 11 a.m. ET, 8 a.m. PT, and 4 p.m. in the UK.

If it is an event day expect the store to be offline until shortly after the event ends.

When the site goes down before pre-orders start it usually happens a few hours before the pre-orders are set to start. For example, when the iPhone 15 launched on September 15, preorders were set for 8 a.m. ET, 5 a.m. PT and 1 p.m. in the U.K., the site was offline from a few hours before. In 2024 the timings are the same.

Other reasons why the Apple Store could be down

However, there are other reasons why the Apple Store can be down, so if you are here on a day when there is no event or pre-orders planned, check the other reasons why the Apple Store could be down below.

Apple could be updating the online store

Before we explain how to check the status of Apple’s online store, we should first explain the possible reasons why the store might be down.

The most exciting reason is that Apple could be updating the store with new products. 

Apple tends to shut down the Apple Store while it updates the range of products available, whether it be removing old products and adjusting pricing or featuring the latest iPhone or iPad. The tell-tale difference between server issues and Apple updating the Store is the splash page that you land on.

If the Apple Store is down due to product changes, a message along the lines of ‘We’ll be right back’ (It used to say: ‘We’ll be back soon’) should be displayed. If this is the case, you don’t need to do anything else: there are no server issues, you just need to sit tight and wait for Apple to update the Store.

The Apple Store is down

However, if when you try to access the Apple Store you get a 404 error message (or if the site isn’t performing as you’d expect) then there may be an issue with Apple’s servers. To determine whether this is the issue, you can skip the next section and read about how to check the system status below.

You are using an outdated version of Safari or macOS

If you’re struggling to access the Apple Store, while other people are having no problems, it might be due to your outdated software. If this is the case the message ‘unsupported browser version’ will display when trying to visit the page on older versions.

The store also appears to be unavailable when any of the older macOS versions, including macOS Yosemite or Sierra, on other browsers. The likes of Chrome and Firefox will not work unless you update to a recent build.

This is thought to be an attempt by Apple to protect its customers from any potential threats.

How to check Apple’s System Status

The first step in establishing whether the Apple Store is down (apart from going on the site itself!) is to visit
Apple’s System Status website. This site displays the current status of every Apple service, from iOS device activations to iCloud and, of course, the Apple Online Store.

It not only informs users of any potential problems with the online services, but also gives users a heads up on any scheduled maintenance that could cause issues. It also indicates whether there were recent disruptions that have now been resolved.

If you see a message next to the Apple Online Store status, click it. It should bring up more details about the issue including the duration of the outage and the issues that users would have/are experiencing.

Read next: 
How to get an education discount at Apple

Check crowdsourced status websites

Apple’s System Status site isn’t the only place to find up-to-date information on the status of the Apple Store.
Down Detector is a hugely popular third-party status website that relies on crowdsourced information from users to provide up-to-date statuses on a range of online services from PayPal to Steam and the Apple Store too.

The site allows users to report issues and allows you to see past issues that have affected the performance of the service. It also features a handy heat map of live outages, so you can see whether the issue is local to your city/region/country.

Another good resource is the aptly named Is It Down Right Now?. The site offers similar data to Down Detector but also features a grid displaying access speeds over the past few days.

It works in a different way to Down Detector though, as you have to search for the service via URL, and at the time of writing, it checks the status of the entire Apple website, not specifically the Apple Store.

Read next:
How to use the Apple Education Store