Uber’s mandatory arbitration upheld in case over severe crash injuries

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A married couple can’t sue Uber over severe injuries they suffered in a 2022 car accident because of a mandatory arbitration provision in the ride-sharing company’s terms of use, according to a ruling issued by the New Jersey Superior Court appellate division.

In November 2023, a lower court denied Uber’s motion to compel arbitration and dismiss the complaint filed by plaintiffs Georgia and John McGinty. But the lower-court ruling was reversed on September 20 in a unanimous decision by three appellate court judges.

Georgia McGinty had agreed to Uber’s arbitration clause long before the accident. But the couple challenged the terms in part because they say their minor daughter, then 12, was the one who clicked the most recent terms agreement when the girl ordered food through Uber Eats. Those newer terms were also allegedly less specific about users waiving the right to a jury trial.