New Mac Agent 8.2 Is Now Available prMac
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[prMac.com] Austin, Texas – The ActivTrak 8.2 macOS agent provides native support for Apple M1 devices and Intel-based Macs. It also includes auto-upgrade functionality that will allow future macOS agent releases to automatically upgrade to the newer versions and contains security enhancements.
Native Apple Silicon Support
The macOS 8.2 agent is now deployed as a package that contains binaries to allow native support for Apple M1 and Intel-based Macs. Administrators looking to deploy the agent to Macs via MDM solutions can now do so without having to ensure Rosetta2 is installed on M1 Macs.
Auto Upgrade
Included in the 8.2 release is an auto-upgrade feature for silent, interaction-free update functionality. This feature allows future versions of the Mac agent to automatically upgrade from 8.2 to the newer versions. Existing macOS agents will not automatically upgrade to the 8.2 Agent due to the required end-user approval of macOS Accessibility permissions.
Also, ActivTrak’s Mac Agent was updated with a simpler installation process, expanded browser support, improved activity detection and several improvements to manage and troubleshoot agents.
Improved Installation
For computers with a previous version of the Mac Agent, the new installation wizard will allow the user to choose between the options to upgrade vs uninstall, simplifying the process.
Expanded Browser Support and Activity tracking
Mac Agent 8 improves browser support by expanding on the browsers’ recognized and any applications reporting website activities. All Chromium Browsers are now supported including Edge, Brave and AVG. In addition, we have optimized the activity monitoring features of the agent to allow for improvements to tracking for passive, passive locked and scheduling.
Logging Improvements
Logging has been available within our agents to allow for tracking down issues when they surface. The latest Mac Agent supports remote logging allowing fast troubleshooting turnaround by our support team.
Agent Diagnostics
Our support team now has access to several ‘heartbeat’ health checks to remotely verify the agents are working as designed and sending data accurately. /p
Stability Fixes
Mac Agent 8 has been thoroughly tested both internally and externally with a number of our customers to ensure it addresses a number of issues identified in prior versions related to stability and passive time over-reporting.
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Starting with two guys and some laptops in a living room, ActivTrak began as a LAN-based product, and over time matured into the cloud-based product you see today. As ActivTrak began to increase in popularity, we grew, our company matured, and our need for resources increased to the team we have now. Our current team has offices in Austin and Dallas, Texas. All Material and Software (C) Copyright 2021 ActivTrak. All Rights Reserved. Apple, the Apple logo, Macintosh Mac OS X and macOS are registered trademarks of Apple Inc. in the U.S. and/or other countries. Other trademarks and registered trademarks may be the property of their respective owners.
ActivTrak is currently produced and supported by 30 acutely skilled individuals. Our team consists of our development team in charge of all things code, our customer success team who handle any user account management or support inquiries, and ensures you have all the resources you need to setup, use and optimize your productivity using ActivTrak.
We take a lot of pride in our work, and we strive to meet the needs of every user we have the privilege to serve. If you find yourself stuck or need help, please reach out to us. We’re here to make sure you have everything you need to be successful with ActivTrak.
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