“Time to move on”: Fitbit owners fed up with battery problems, Google response

Enlarge / The Fitbit Charge 5 came out in September 2021. (credit: Google)

Fitbit owners are getting frustrated with Charge 5 fitness trackers quickly losing their charge and, in some cases, exhibiting additional problems. Google has denied that the problems are tied to firmware updates. But users remain skeptical, and some are fed up with Google’s limited response to what seems to be a recurring problem.

Charge 5 battery complaints

On December 21, Fitbit announced Charge 5 firmware update 194.91 on its support forum. On paper, the update seemed typical, promising things like new clock faces, support for right-to-left text, and “bug fixes and improvements,” per the release notes.

But by early January, there were complaints on the forum from people who said they updated their Charge 5 and then saw their device’s battery suddenly drain much faster than before. Reports range. Examples include one user claiming their battery life drains from 100 percent to 0 percent in 25 minutes, and others saying their Charge 5 lasts about 12 hours. Most say their Charge 5 no longer lasts for a full day, despite being able to stay powered on for days between charges before the update. The problems led a user going by Ge0ffh to call his device “completely unusable.”