CenturyLink left users with no service for two months, then billed them $239

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Telecom provider CenturyLink left a couple in Oregon without landline phone service for two months, then sent a bill for $239.

CenturyLink customer Kirstin Appel and her husband live in Banks, a city with fewer than 2,000 residents in Oregon’s Tualatin Valley. They keep a landline for emergencies because their only Internet service is satellite, and cellular service in the area is poor. Appel said they pay $41 a month for CenturyLink phone service.

CenturyLink phone service became spotty and intermittent around January 20 when winter storms hit the area and then went out completely on January 27, Appel told us. She contacted Ars nearly two months after the outage began, desperate for a fix because her various chats with CenturyLink customer service led nowhere.